Success Stories

Success Story – Integrated processes for the Krones spare part business processes for spare parts logistics in SAP reorganized

Krones Group

The Krones group headquartered in Neutraubling, Germany, designs, develops and installs machinery and complete lines for the beverages and liquid food industry. Since founded in 1951, the market leader has developed far beyond being a traditional machine and plant manufacturer. As a system supplier, the company provides all machinery and systems required for production, including components as well as intralogistics and IT solutions.

Krones uses SAP for manufacturing processes for new machinery as well as for handling spare parts. Previously, processes for both operations had been mapped within SAP within a single business unit (“plant”). Given the strong interdependencies between the processes, which in some cases had been implemented inconsistently over time, the specific requirements of the spare parts business could be no longer mapped adequately.

In terms of sourcing, the requirements of the spare parts unit are incompatible with those of the new machinery unit. The shortest possible delivery times are required even for small quantities, while at the same time reliable delivery dates must be communicated to customers. Price plays only a minor role here. Speedy sourcing, specific sourcing strategies and targeted selection of suppliers are equally critical for success as is transparency of stock availability to ensure customer delivery.
In order to optimally support the increasing volume and the specific requirements in the spare parts business, Krones decided to reorganize the related processes and map spare parts logistics as a separate plant in SAP.

Krones Success Story - Integrated processes for the spare part business

SAP® Sales Cloud at Weiss Technik – Innovative products – first-class sales processes

Excellent sales support through a standardized CRM and mobile devices

As an international company with discerning clients in the capital goods market, Weiss Technik places great importance on fine-tuning its sales processes and continuously improving them. With its sometimes highly complex projects, close contact with customers and in-depth consulting is required from lead to order confirmation. This means that highly coordinated and transparent sales processes are paramount, as well as knowledge of all business information concerning the client which might be relevant for the sales process.

To support the sales organization in the best possible way, Weiss Technik decided to introduce the CRM system SAP Sales Cloud.

The project was carried out within 9 months in collaboration with proaxia, and 200 sales employees in Germany are now working with the new system.

SAP® Sales Cloud at Weiss Technik – Innovative products – first-class sales processes

Internet of Things and cloud solutions at HOERBIGER– Integrated process from machine to invoice

Headquartered in Zug, Switzerland, HOERBIGER group is active throughout the world as a leading player in the fields of compression technology, automation technology and

drive technology. To guarantee business success in tomorrow’s digital economy, the company has launched STREAM, a group-wide standardization program that aims at redesigning processes, systems and organizations. Modern technologies such as the Internet of Things and cloud computing can be used to implement innovative business models and reduce service costs. For this purpose HOERBIGER relies on SAP as a strategic pillar within its IT landscape.

The IoT solution for the service business with wellhead compressors was realized by proaxia in cooperation with HOERBIGER in barely 9 months. The complex business logic was mapped using modern IT technologies such as the Internet of Things and cloud computing and integrated with SAP ERP (ECC) and SAP Cloud for Customer (C4C).

Integrated process from machine to invoice – Internet of Things and cloud solutions at HOERBIGER (PDF EN)

Calderys – Sustainable partnership for SAP® rollouts

Calderys is the global market-leader in monolithic refractory products and a wholly owned subsidiary of Imerys. The company maintains a worldwide network of 19 manufacturing sites in 16 countries along with 33 international sales offices and a staff of over 2,300. Calderys’ comprehensive and powerful product portfolio is the result of innovative strategies, technological expertise and over 100 years’ experience in several
markets. In this way, Calderys has established itself as a reliable and innovative partner for customers active internationally.

For managing and planning its business resources, Calderys relies on SAP® ECC 6.0.

Since 2013, Calderys has, together with proaxia, successfully implemented three rollout projects involving corresponding local adaptations of the main office solution.

Calderys – Sustainable partnership for SAP® rollouts (PDF EN)

NISSAN Vehicle Order Management – Transparent and speedy


With more than 149,000 employees and production sites in Asia, Europe and America, NISSAN is one of the largest international motor vehicle manufacturers. Currently, NISSAN manufactures vehicles in 20 countries and regions around the world, and offers products and services in more than 160 countries and regions wo rldwide. To support its rapidly growing business efficiently, NISSAN has launched the Power 88 program. This program aims to adapt business processes and to simplify a nd standardize IT systems and support processes. In this context, consistent design of sales and service processes for seamless interfaces plays an important role.

For the new plant in Brazil, proaxia implemented a vehicle order management system based on SAP VMS. The SAP® Vehicle Management System (VMS) supports the procurement, sales and logistics of vehicles. The sophisticated system maps all partial processes and manages all vehicle data.


Car Dealer’s Digital Breakthrough

Autohaus BALD

At Bald, the Mercedes-Benz car dealer, iPads are now an established feature of the service reception area.

Bald AG has equipped several customer services locations with iPads including proaxia’s “Mobile Service Advisor” interactive reception app. This jointly developed app is fully integrated into the SAP® Dealer Business Management solution via the SAP Mobile Platform.


Digitaler Durchbruch im Autohaus BALD (PDF DE)

Mobile Service Advisor BALD

myCustomer – a SAP-integrated iPad App for the Field Sales Force

Sekisui Alveo, Switzerland

The CEO expects his field sales staff to be well prepared, hold efficient meetings with customers and produce meaningful reports – no problem with proaxia’s myCustomer iPad app.

The myCustomer solution, which is integrated with the SAP® backend system, helps field staff to prepare for customer visits and enables them to create reports directly in the app, with the data then being stored on the company’s backend system.

The myCustomer app is synchronized with the company’s SAP system which means that all relevant data is available offline in the app. The solution integrates data from a wide range of backend systems (SAP ECC for customer data, orders, and invoices, SAP Portal for documents and presentations, and SAP BI for sales figures).

Download the myCustomer demo version from the Apple iTunes Store directly to your iPad.


SekisuiAlveo Kundenzeitschrift (PDF DE)

myCustomer iPad App

Mobile Retail Store Order Solution for Small Retailers

SPAR Management AG

The iPad solution developed for SPAR Management AG in Switzerland provides the following benefits for the supermarkets:

  • Current range always available and no more need for product lists on paper
  • No manual completion of order forms
  • Fewer inquiries to SPAR Head Office because current ranges are available at the supermarket
  • Automatic transfer of order data into the central SAP® Retail System
  • Increased sales generated by replacement items especially in fruit and vegetables


Mobile Sortimentsbestellung für Quartierläden (PDF DE)

SPAR Mobile Retail Order

Unifying Operations and Driving Continued Growth with SAP® Software


“SAP provided the only solution that could support Balkan Star’s wholesale and retail companies in a completely integrated way.”

Ivan Kiurkchiev, General Manager, B-Systems

Balkan star

SAP Customer Success Story (PDF EN)

BalkanStar SAP Flyer

Fully Integrated Processes in the Automotive Industry


What is unique about the solution implemented at BALKAN STAR is that the vehicle import business and all of the automobile retail processes are handled by a single system.

The SAP® for Automotive solutions used are:

  • SAP Vehicle Management System
  • SAP Warranty Solution
  • SAP Dealer Business Management System

Balkan star

Balkan Star auf der Überholspur (PDF DE)

BalkanStar Success Story

Increasing customer satisfaction in after sales with SAP® for Automotive Solutions

EvoBus GmbH

A holistic IT landscape was developed with leading Implementation Partner proaxia. The SAP Dealer Business Management application and surrounding systems have made EvoBus Aftersales Services – known as OMNIplus – more efficient.


EvoBus - Increasing Customer Satisfaction (PDF EN)

Smart organization for staff development

Zumtobel Group

The Zumtobel group employs 7160 people worldwide. The streamlined solution developed by proaxia and tailored to Zumtobel’s requirements provides central support for the annual process of staff development meetings.

Logo Zumtobel

Mehr Licht in die Personalentwicklung (PDF DE)

Zumtobel Success Story

Mobile Customer Service – Technical Support Planning and Mobile Service Reports


Callout planning for more than 200 service technicians and mobile handling of customer service callouts and reports with the coresystems Field Service app which is fully integrated with the SAP® system.

“We have already managed to cut the time between providing the service and sending the invoice from several weeks to six days on average for more than 50% of customer service callouts,” says Andreas Heinz, Head of IT, Kardex Remstar Group.

Kardex Remstar

Kardex Remstar Reference (PDF EN)

Kardex Remstar Success Story

Mobile Callout Reports from Service Technicians


Service technicians at Wolffkran use the Coresystems service solution for their callout reports. Service reports on paper are a thing of the past. The reports are written directly in the app so there is no longer any need for back office staff to retype them which means there are fewer errors and the turnaround time from reporting to invoicing has been reduced.

Logo Wolffkran

WOLFFKRAN in der Wolke (PDF DE)

Wolffkran Success Story