Portfolio Management in the Service industry – Transforming how service is delivered in the digital era

Consistent information, rapid communication and simple interaction shape customer expectations when it comes to service organizations. Digitalization and increasing networking offer revolutionary ways for companies to collaborate both internally and between one another. Service is also gaining importance as a customer loyalty tool, and its share in total revenues is increasing. This offers companies the chance to reshape their service business and proactively serve their customers. The key question is not if, but how.

KVD_Artikel Service Today_Ausgabe 04-2015_Gestaltung des Servicegeschäfts in Zeiten digitaler Transformation (PDF DE)

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