Consistent information, rapid communication and simple interaction shape customer expectations when it comes to service organizations. Digitalization and increasing networking offer revolutionary ways for companies to collaborate both internally and between one another. Service is also gaining importance as a customer loyalty tool, and its share in total revenues is increasing. This offers companies the chance to reshape their service business and proactively serve their customers. The key question is not if, but how.
- ASUG Best Practices: SAP for Industries – Virtual Experience – Automotive, September 24-25, 2020
- SAP and proaxia to Deliver an Intelligent Enterprise Solution for Automotive Retail Based on SAP S/4HANA®
- Success Story – Abdullah Abdulghani & Bros. Co. W.L.L. – How Digital Transformation is redefining Customer Experience