SAP Solutions

Solutionsproaxia is an SAP partner and integrator for complex IT projects for everything related to SAP Business Suite ECC and SAP for Automotive.

Our services include the implementation, software development, and support of SAP® solutions and applications. We specialize in sales and service processes throughout the life cycle of vehicles, equipment, and high-quality industrial goods. We work with you to develop future-proof processes and system architectures that provide tailored support for your business.

In doing so we integrate SAP standard solutions, customized add-ons, and innovative proaxia products, as well as specific solutions from manufacturers and third parties into existing IT landscapes.

Based on customer requirements from our projects, we implement innovations – sometimes in cooperation with partner companies – that simplify workflows, increase productivity, and link the SAP core systems with mobile technologies and cloud applications.

We use the most modern technologies and tools from SAP and other providers such as SAP Mobile Platform, SAP Fiori®, SAP HANA® Cloud Platform, SAP HANA® Integration, Java™, .NET, iOS, and Android.

SAP Business Suite ECC

proaxia is an SAP ECC specialist and provides support both for entire introduction projects and for optimizing individual processes.

Our strategy focuses on sales and service processes. We are especially knowledgeable in the automotive and discrete manufacturing industries.

SAP Plant Maintenance (PM)

SAP PM includes full maintenance functionalities for inspection, servicing and repair. SAP PM supports and controls all measures carried out by the maintenance organization. In addition, this software can be used to evaluate various indicators (e.g. Mean Time To Repair, Mean Time Between Failures, Overall Equipment Effectiveness).

Integration with other SAP modules such as MM, PP, SD, HCM or CO will keep your data up-to-date and automatically trigger processes necessary for repair and customer service from other areas. All maintenance measures according to DIN 31051­ (inspection, servicing and repair) are covered.

SAP C/4HANA Sales & Service Cloud

is the tool your marketing, sales, and customer service teams use to keep the focus consistently on the customer. With detailed customer data and personalized offers, your employees who stay in constant customer contact have important and necessary tools for winning over discerning customers.

SAP ensures the operation of the application. Use the application wherever you need it and specify the country where your data is stored. SAP operates the solution in its own maximum security SAP data centers. More information on SAP data centers and security precautions can be found at http://www.sapdatacenter.com/de/.

SAP Cloud for Customerproaxia has extensive expertise and customer references* for the successful implementation of SAP Sales Cloud for Customer solutions  and customized add-ons using the SAP Cloud Application Studio. *see Success Story Weiss Technik

We integrate SAP cloud applications with on-premise SAP solutions as well as SAP Automotive solutions Vehicle Management System and Dealer Business Management into one universal customer and vehicle relationship management system.

We would be happy to explain the SAP Cloud for Customer solutions in a live demo. Drop us a mail to sales@proaxia-consulting.com.

SAP Sales Cloud

meets all requirements for modern working and sales methods. Detailed customer data, reports, and real-time information are available even on the go, and you can exchange information with colleagues.
The mobile solution can also be used offline.

Find more informations in the Flyer SAP Cloud for Sales – Ihr Vertrieb hat den Kunden stets im Blick (PDF DE)

SAP Service Cloud

offers everything for successful customer service: multiple service channels for your customers (including email, internet, chat, and telephone), easy access to comprehensive, context-related information for your service employees, and real-time insights into the performance of your service organization for your service managers.

Find more informations in the Flyer SAP Service Cloud – Ihr Service hat den Kunden stets im Blick (PDF DE)

SAP Field Service Management (FSM)

A positive customer experience is having more and more impact on the success of a business. Before, during and after a purchase, customers expect excellent service across all channels, and especially from field service. This is why how well the service organization is aligned with customer needs strongly determines the success of all customer-related activities.
SAP Field Service Management (formerly Coresystems) supports OEMs and service providers in ensuring outstanding service, thereby adding customer value.

For more information: SAP Field Service Management

SAP Dealer Business Management (DBM)

The integrated Dealer Management System with sales workstation supports all processes of the automotive trade: new and used vehicle sales, replacement parts shop with cash processing, arrangement of workshop appointments, workshop order processing with time registration, and integrated warranty processing. It allows for the representation of brand-specific requirements and country-specific regulations.

From the beginning, proaxia has contributed to and shaped the latest DBM developments, and will continue to do so:

  • World’s first implementation of DBM at AMAG by proaxia consultants
  • World’s first implementation of DBM 7.0 for our customer Balkanstar
  • World’s first implementation of DBM 8.0 for our customer EvoBus
  • World’s first implementation of DBM on SAP Hana® with one of our lead consultants at China Grand

In our projects we build on tried-and-tested SAP for Automotive solutions and add our own solutions for optimizing and supporting special processes.

proaxia is a leading global consultancy partner for all SAP for Automotive solutions.

SAP Vehicle Management System (VMS)

SAP VMS supports the vehicle importer with the procurement, sale, and management and tracking of vehicles, and all this in cooperation with automotive manufacturers and dealers, both in new and used vehicle sales. The core of the solution is a vehicle database with status management and vehicle history.

proaxia has corresponding references for global manufacturers (OEMs) and National Sales Companies (NSCs).

With our VMS UI5 add-on, we have created a role-based interface that increases user acceptance and productivity and allows use of SAP VMS in a mobile environment and in new process scenarios.

SAP Warranty Claim Processing (WTY)

SAP WTY enables a high volume of warranty claims to be processed, conveniently and with maximum workflow automation. This solution can be used by manufacturers and by distributors and dealers.

SAP Dealer Portal for the Automotive Industry (DP)

The SAP Dealer Portal integrates the dealers in the distribution processes, forming a link between distributor and dealer. The role-based web interface controls which functions are available to users.

The following process areas are represented:

  • Configuration, search, purchase, and tracking for new vehicles
  • Availability and order of replacement parts
  • Recalls, authorization, submission, and tracking of warranty claims

Customer examples

Integrated process from machine to invoice

HOERBIGER

Headquartered in Zug, Switzerland, HOERBIGER group is active throughout the world as a leading player in the fields of compression technology, automation technology and drive technology.

HOERBIGER has redesigned the service business of wellhead compressors and has automated vital processes. The project comprises the entire process and IT integration from recording operating data to invoicing. proaxia realized the complex business logic using Internet of Things and Cloud Computing technologies and fully integrated with SAP ERP (ECC) and SAP Cloud for Customer (C4C).

 

“Automated monitoring, reporting and billing have now led to much more transparency. Sources of error were eliminated, and, despite the complex billing model, invoices are issued without delay, paid more rapidly and our liquidity is thus improved”

– Thomas Kriechbaum, Chief Process Officer, Executive Vice President Processmanagement and IT

 

 

proaxia Success Story - Internet of Things and cloud solutions at HOERBIGER

Innovative products – first-class sales processes

Weiss Technik

As an international company with discerning clients in the capital goods market, Weiss Technik places great importance on fine-tuning its sales processes and continuously improving them.

To support the sales organization in the best possible way, Weiss Technik decided to introduce the CRM system SAP Sales Cloud together with proaxia.

 

“At Weiss Technik, we didn’t have any experience with Cloud systems. So it was of course important to find competent consultants who were familiar with the solution and could quickly understand our processes. proaxia and SAP have close ties; the companies worked together to present us with a transparent project approach. These were definitely good reasons to go with them”

– Daniel Pfeifer, project manager at Weiss Technik

cloud for sales

 

proaxia Success Story - SAP Sales Cloud at Weiss Technik

Increasing customer satisfaction in after sales with SAP® for Automotive Solutions

EvoBus GmbH

EvoBus GmbH is Daimler AG’s largest European subsidiary. With the brands Mercedes-Benz, Setra, OMNIplus and BusStore, they are the leading full-line provider in the European bus market and have a global presence, as well. As part of the Daimler Buses business unit, they are not only Europe’s largest bus manufacturer but also one of the leading bus manufacturers worldwide.

A holistic IT landscape was developed with proaxia as the lead implementation partner as part of the Business Transformation Services group. The SAP Dealer Business Management solution and surrounding systems have made EvoBus Aftersales Services – known as OMNIplus – more efficient.

 

“Teaming up with the Business Transformation Services group from SAP Consulting is an essential part of our ongoing success with the SAP Dealer Business Management project. The SAP team helped us design and further enhance our new processes in the aftersales area.”

– Paul Böhm, Dealer Business Management Project Manager, EvoBus GmbH

EvoBus

 

SAP Flyer - Increasing Customer Satisfaction at EvoBus