- SAP Field Service Management (FSM)
- SAP Dealer Business Management (DBM)
- SAP Vehicle Management System (VMS)
- SAP Warranty Claim Processing (WTY)
- SAP Dealer Portal for the Automotive Industry (DP)
- SAP Business Suite ECC
- SAP Hybris Cloud for Customer (C4C)
- SAP Plant Maintenance (PM)
- proaxia DBM|E® – Extension for SAP DBM
- proaxia Material Replacement Cockpit
- proaxia Mobile Service Advisor (MSA)
- proaxia Translation Tool for SAP
- proaxia Rental Add-On
- proaxia VMS|E (VMS UI5 Add-On)
- Coresystems Field Service Solution
- SalesDriver and AfterSalesDriver
- Examples of Customer Solutions
- to overview
proaxia is an SAP partner and integrator for complex IT projects for everything related to SAP Business Suite ECC and SAP for Automotive.
Our services include the implementation, software development, and support of SAP® solutions and applications. We specialize in sales and service processes throughout the life cycle of vehicles, equipment, and high-quality industrial goods. We work with you to develop future-proof processes and system architectures that provide tailored support for your business.
In doing so we integrate SAP standard solutions, customized add-ons, and innovative proaxia products, as well as specific solutions from manufacturers and third parties into existing IT landscapes.
Based on customer requirements from our projects, we implement innovations – sometimes in cooperation with partner companies – that simplify workflows, increase productivity, and link the SAP core systems with mobile technologies and cloud applications.
We use the most modern technologies and tools from SAP and other providers such as SAP Mobile Platform, SAP Fiori®, SAP HANA® Cloud Platform, SAP HANA® Integration, Java™, .NET, iOS, and Android.
SAP Field Service Management (FSM)
A positive customer experience is having more and more impact on the success of a business. Before, during and after a purchase, customers expect excellent service across all channels, and especially from field service. This is why how well the service organization is aligned with customer needs strongly determines the success of all customer-related activities.
SAP Field Service Management (formerly Coresystems) supports OEMs and service providers in ensuring outstanding service, thereby adding customer value.
For more information: SAP Field Service Management
SAP Dealer Business Management (DBM)
The integrated Dealer Management System with sales workstation supports all processes of the automotive trade: new and used vehicle sales, replacement parts shop with cash processing, arrangement of workshop appointments, workshop order processing with time registration, and integrated warranty processing. It allows for the representation of brand-specific requirements and country-specific regulations.
From the beginning, proaxia has contributed to and shaped the latest DBM developments, and will continue to do so:
- World’s first implementation of DBM at AMAG by proaxia consultants
- World’s first implementation of DBM 7.0 for our customer Balkanstar
- World’s first implementation of DBM 8.0 for our customer EvoBus
- World’s first implementation of DBM on SAP Hana® with one of our lead consultants at China Grand
In our projects we build on tried-and-tested SAP for Automotive solutions and add our own solutions for optimizing and supporting special processes.
proaxia is a leading global consultancy partner for all SAP for Automotive solutions.
SAP Vehicle Management System (VMS)
SAP VMS supports the vehicle importer with the procurement, sale, and management and tracking of vehicles, and all this in cooperation with automotive manufacturers and dealers, both in new and used vehicle sales. The core of the solution is a vehicle database with status management and vehicle history.
proaxia has corresponding references for global manufacturers (OEMs) and National Sales Companies (NSCs).
With our VMS UI5 add-on, we have created a role-based interface that increases user acceptance and productivity and allows use of SAP VMS in a mobile environment and in new process scenarios.
SAP Warranty Claim Processing (WTY)
SAP WTY enables a high volume of warranty claims to be processed, conveniently and with maximum workflow automation. This solution can be used by manufacturers and by distributors and dealers.
SAP Dealer Portal for the Automotive Industry (DP)
The SAP Dealer Portal integrates the dealers in the distribution processes, forming a link between distributor and dealer. The role-based web interface controls which functions are available to users.
The following process areas are represented:
- Configuration, search, purchase, and tracking for new vehicles
- Availability and order of replacement parts
- Recalls, authorization, submission, and tracking of warranty claims
SAP Business Suite ECC
proaxia is an SAP ECC specialist and provides support both for entire introduction projects and for optimizing individual processes.
Our strategy focuses on sales and service processes. We are especially knowledgeable in the automotive and discrete manufacturing industries.
SAP Hybris Cloud for Customer (C4C)
is the tool your marketing, sales, and customer service teams use to keep the focus consistently on the customer. With detailed customer data and personalized offers, your employees who stay in constant customer contact have important and necessary tools for winning over discerning customers.
SAP ensures the operation of the application. Use the application wherever you need it and specify the country where your data is stored. SAP operates the solution in its own maximum security SAP data centers. More information on SAP data centers and security precautions can be found at http://www.sapdatacenter.com/de/.
proaxia has extensive expertise and customer references* for the successful implementation of SAP Hybris Cloud for Customer solutions and customized add-ons using the SAP Cloud Application Studio. *see Success Story Weiss Technik
We integrate SAP cloud applications with on-premise SAP solutions as well as SAP Automotive solutions Vehicle Management System and Dealer Business Management into one universal customer and vehicle relationship management system.
We would be happy to explain the SAP Cloud for Customer solutions in a live demo. Drop us a mail to firstname.lastname@example.org.
SAP Cloud for Sales
meets all requirements for modern working and sales methods. Detailed customer data, reports, and real-time information are available even on the go, and you can exchange information with colleagues.
The mobile solution can also be used offline.
Find more informations in the Flyer SAP Hybris – Cloud for Sales – Ihr Vertrieb hat den Kunden stets im Blick (PDF DE)
SAP Cloud for Service
offers everything for successful customer service: multiple service channels for your customers (including email, internet, chat, and telephone), easy access to comprehensive, context-related information for your service employees, and real-time insights into the performance of your service organization for your service managers.
Find more informations in the Flyer SAP Hybris – Cloud for Service – Ihr Service hat den Kunden stets im Blick (PDF DE)
SAP Plant Maintenance (PM)
SAP PM includes full maintenance functionalities for inspection, servicing and repair. SAP PM supports and controls all measures carried out by the maintenance organization. In addition, this software can be used to evaluate various indicators (e.g. Mean Time To Repair, Mean Time Between Failures, Overall Equipment Effectiveness).
Integration with other SAP modules such as MM, PP, SD, HCM or CO will keep your data up-to-date and automatically trigger processes necessary for repair and customer service from other areas. All maintenance measures according to DIN 31051 (inspection, servicing and repair) are covered.
proaxia DBM|E® – Extension for SAP DBM
proaxia DBM|E® is ideal for extending your SAP® Dealer Business Management (SAP DBM). It adds new functionalities and components to SAP DBM in response to the specific requirements of regional markets, industry segments and brands.
proaxia DBM|E® provides all components to adapt the system to your requirements, to accelerate implementation and migration, to share best practice processes and innovative developments with all proaxia DBM|E® users, and at the same time reduce the costs of further development and maintenance.
For more information: proaxia DBM|E®
proaxia Material Replacement Cockpit
The proaxia Material Replacement Cockpit is a tried-and-tested and efficient solution for managing the cross-factory multi-level start and discontinuation of materials in SAP ERP. An intuitively designed cockpit makes it easy to enter incoming and outgoing materials. The ideal discontinuation date and the earliest possible start date are calculated automatically, taking the entire bill of material tree into account. All relevant information for decision-making is displayed in an overview in the cockpit.
proaxia Mobile Service Advisor (MSA)
is a mobile application on the iPad, which is integrated with the Dealer Management System. It can be used to go through the entire dialog directly at the vehicle together with the customer. All data is directly recorded as part of a structured handover process and suitable service or purchase offers are displayed.
Customer benefits include:
- Prevention of double entries thanks to integration with backend
- Optimization of dialog and customer interaction between the service employees and the car owner
The solution has received a number of accolades, including being named finalist in “Mobile Innovator of the Year” at the SAP Pinnacle Awards.
Find more information here.
proaxia Translation Tool for SAP
Customized adaptations and developments for SAP systems mean that text fields are not available in all required languages in the SAP system. A thoroughly and neatly translated system increases user acceptance and reduces support costs. Nevertheless the existing translation functionality in the SAP system is difficult for external translators to operate. The Translation Tool for SAP developed by proaxia allows you to ensure the professional multi-language capability of your system with very little effort. Development objects, customizing objects, and content of tables are easily translated using the export function or web access, checked via workflows, and distributed throughout the company.
proaxia Rental Add-On
The proaxia Rental add-on supports and optimizes the rental business with vehicles and accessories as well as with machinery and equipment. Complex rental processes with capacity testing, contract management, invoicing, life cycle management, and revenue and cost analyses are easily managed via user-friendly cockpits.
The solution is based on SAP ECC and can be quickly imported, adapted, and used.
proaxia VMS|E (VMS UI5 Add-On)
proaxia VMS|E is a modern user interface for the SAP Vehicle Management System with innovative process management. Roles are displayed to users, according only to data and functions relevant to them, making complex processes simple and intuitive.
Already existing VMS actions are incorporated via the extension and presented on the modern user interface. As a result, mobile end devices such as tablets and smartphones can be used.
Find more information here.
Coresystems Field Service Solution
Coresystems is a leading provider of field service solutions. With the cloud-based Mobile Field Service Solution you can completely digitize the service process.
In a joint innovation project with coresystems, proaxia has developed the SAP connector for deep integration of the Field Service Solution in SAP ECC.
In our range, we offer the Field Service solutions of our partner Coresystems and ensure full integration with your company’s SAP backend system. The solution contains:
- Analyses & reports
- Customer service portal
- Contract management
- Customer and product data
- Warehouse inventory & replacement part logistics
- Service planning
- Route planning
- Mobile app for field service
- Independence from the cloud and network
- Networked work groups
- Integration in SAP backend
Optimization of processes and mobile use of the application in field service quickly create added value for your company.
More information about the Field Service Solution can be obtained from our partner Coresystems.
SalesDriver and AfterSalesDriver
helps plan and control sales results. An early warning system indicates when sales results are at risk. Correct KPI-based action can then be planned in time and implemented in a targeted way. With appropriate KPIs, the associated IT tool provides the effective drivers in the sales process and the starting points for coaching the sales team. SalesDriver suits the vertical sales channel at all levels.
is based on the SalesDriver philosophy, has a similar structure and is focused on achieving sales results in after-sales and service. AfterSalesDriver forms an objective basis for practical, proactive, systematic, and sustainable utilization of sales potential in the after-sales process, both in the customer base and in the sphere of influence.
An early warning system indicates when sales results are at risk. Correct KPI-based action can then be planned in time and implemented in a targeted way. With appropriate KPIs, the associated IT tool provides the effective drivers in the sales process and the starting points for coaching the service sales team. AfterSalesDriver suits the vertical sales channel at all levels.
Find more information here.
Examples of Customer Solutions
SPAR Switzerland – Mobile Retail Store Order
SPAR Switzerland was looking for a way to simplify the order process for its small markets. SPAR Switzerland’s extensive range of products is also sold through third parties, SPAR Switzerland’s own markets such as maxi or TopCC. The currently available products are distributed to the markets several times a week via printed order lists. Orders are entered manually and sent by fax on a daily basis. Since the currently available range changes almost daily, predominately the fruit and vegetable range, order recalls are frequently necessary.
Key Points of the Customer Solution
Project – Develop an offline-capable mobile solution for the iPad that simplifies the order process and makes integration in the central SAP® retail system possible.
Customer industry – Retailer in the consumer goods sector.
Scope – Up to 200 users in small markets in Switzerland.
Architecture – Offline-capable, native Apple iPad app with scanner use. Integration with the SAP retail system via the SAP Mobile Platform.
Achieved targets – The current range is available in the market at any time. The need for paper product lists and manual completion of order forms is eliminated. The iPad is used as a central tool for the market (order, flyer, email, internet, etc.) Market recalls in the SPAR headquarters fall drastically, as all current ranges are available in the market. The order data is automatically added to the central SAP retail system without any integration gaps. Revenue increases due to better item selection, mainly in the fruit and vegetable range.
Sekisui Alveo – myCustomer iPad App
Sekisui Alveo was looking for a mobile solution for its field service employees in sales. The aim was to significantly simplify the preparation and execution of customer visits with the creation of visit reports. An important criterion was that the application had to be offline-capable and integrated in the existing SAP systems.
Key Points of the Customer Solution
Project – Develop a mobile solution for supporting the sales process that is offline-capable, runs on the iPad, and is deeply integrated in the SAP system.
Customer industry – Manufacturer of high-performance polyolefin foam.
Scope – 20 sales representatives in 11 European countries.
Architecture – Offline-capable, native app for the iPad. Integration via the SAP Mobile Platform with the following components: SAP ECC for customer data, orders & invoices, SAP Portal for documents and presentations, and SAP BI for sales figures.
Achieved targets – More transparency for company management and time saved when preparing for customer visits. Cultivation of company image from the customer’s perspective thanks to well informed field service employees. Easy access to the relevant information from the various SAP systems with the myCustomer iPad app.