How Digital Transformation is redefining Customer Experience
Abdullah Abdulghani & Bros. Co. W.L.L.
AAB decided to revolutionize their customer reception process by implementing a world-class solution, which redefines customer experience while at the same time boosting efficiency at vehicle reception: proaxia Mobile Service Advisor.
proaxia Mobile Service Advisor is a mobile iPad app that is integrated with SAP® Dealer Business Management. All steps of the dialog reception process are mapped in the app in full detail. Without changing media, the data is transferred to the SAP system for further processing.
“We finally achieved the customer experience we were looking for to strengthen our position as a market leader in Qatar with a modern service reception and handover process”.
Amir Mahmood Acting CIO, AAB I.T.
Please find here the Success Story