Success Story – Digitalizing service processes with SAP® Field Service Management at Belimed AG

First-class service helps customers improve performance, efficiency and sustainability.

Belimed AG is introducing SAP Field Service Management across the company. As part of the project, processes, tools and workflows were harmonized across the locations and a uniform user interface was created for the service technicians. The cloud solution is integrated into the existing SAP ECC. Belimed thus achieves a significant increase in productivity and cost transparency in the entire service process and higher customer satisfaction.

The modern cloud solution provides excellent support for over 350 service technicians at 10 locations with a end-to-end information exchange and communication flow. The implemented end-to-end process ranges from order entry in the back office service to planning in disposition and service processing in SAP FSM to invoicing in SAP ERP.

 

 

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