Support

 

In order to provide our customers with comprehensive support, even after project completion, proaxia has a professional support organization in place. We not only provide support for our own products and solutions, and licenses purchased from us: we are also happy to look after your entire SAP application landscape.

proaxia’s support organization is a SAP-certified “Partner Center of Expertise”.

The service and support organization of proaxia consulting group ag has successfully undergone the stringent SAP AG assessment and obtained the “Partner Center of Expertise” (PCoE) for mobile solutions in Germany.

“You look after your customers, we’ll look after your system”

Our Concept

Investigations and studies show that, following implementation of a system, a great deal of effort is required to ensure it constantly adapts to the changing conditions. They have to adapt reports and forms, maintain interfaces, and make small adjustments for changes in business processes. Often there is no time for further development – but this is absolutely essential for the company’s strategic focus. Ongoing operations require your full attention and the commitment of important resources.

The concept behind proaxia is:

  • Client manager as single point of contact
  • On site and remote services for the best possible cost/benefit ratio
  • Proven methodical approach
  • Professional infrastructure
  • Service from experienced advisers/developers in your languageMonthly reports on the services provided
  • Flexible contracts

Our Services

proaxia has an extensive, modular portfolio to assist and support you in your daily work. You decide what support you need and we provide a solution tailored to your requirements.

  • Product maintenance
  • User support
  • Troubleshooting
  • Planning and implementing change requests
  • Preparing and supporting tests
  • Organizing SAP transports
  • System analysis, clean-up, and tuning
  • Applying patches
  • System upgrades

Our SAP® Support Services

In SAP Support “Value delivered as promised” comprises the following alternatives:

SAP®  Enterprise Support

proaxia’s SAP Enterprise Support includes the following services and benefits for our customers:

  • Support of business-critical processes via the SAP Support Center which is contactable around the clock every day
  • Innovation and flexibility to meet changing requirements through the provision of SAP enhancement packages and support packages
  • Faster response to problems through accessible expertise
  • Efficient change management and quality tests
  • Risk reduction by means of industry-leading standards which minimize the complexity of your SAP IT landscape and partner applications
  • Less downtime with integrated provision and standardization of diagnostic tools, integration tests, and business process monitoring
  • Lower costs from using consistent tools and methods in heterogeneous system landscapes and through competitive service level agreements which reduce problem solving time.

SAP®  Standard Support

proaxia’s SAP Standard Support gives you support with technical problems, maintenance, and system integrity. You benefit from our expertise on your customized system and you have access to all SAP tools and innovations.

AMES (Application Management & Enhancement Support)

The AMES solutions from proaxia provide supplementary services in line with your specific requirements:

  • Application management services & support
  • System management services & support

More information about AMES support from proaxia (PDF EN)

Support Contact

Customers with support contracts can reach us on:

  • Hotline Germany: +49 (0)911 2 379 379
  • Hotline Switzerland: +41 (0)56 418 20 88

Logging tickets: Link to the proaxia ticket system